SIMUB
Learn how failed activation credits and positive-balance refund requests are handled at SIMUB.
When an SMS activation is not completed during the activation window shown in the cabinet, its status determines whether the activation cost is returned to the SIMUB balance. Do not reuse a reserved number for another service.
The published public offer allows a user with a positive balance to request a refund by contacting [email protected]. The request is reviewed within five working days and is returned only to the original payment details when approved.
Fees charged by payment services are not refundable. The amount is determined from the debiting operations recorded in the personal account.